2023/2024 US Airline Rankings Summary

教育 K12
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The ranking for airline at the united states

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Okay, Lucas! Airline rankings can vary quite a bit depending on what criteria are being used (e.g., on-time performance, customer satisfaction, price, safety, baggage handling, in-flight experience).

Several organizations publish annual rankings. Here are some of the most well-known ones and common top performers for 2023/early 2024:

  1. J.D. Power North America Airline Satisfaction Study (2023): This is a highly respected study focusing on passenger satisfaction.

    • First/Business Class: JetBlue Airways
    • Premium Economy: Delta Air Lines
    • Economy/Basic Economy: Southwest Airlines

  2. WalletHub’s Best Airlines (2024 Report, using 2023 data): This report uses a comprehensive set of metrics including cancellations, delays, mishandled baggage, safety, in-flight comfort, and cost.

    • Overall Best Airline: Delta Air Lines (often scores high for reliability)
    • Other consistently high performers in WalletHub’s recent reports include: Spirit Airlines (surprisingly, often for affordability and avoiding involuntary bumping), SkyWest Airlines (as a regional carrier, but often tops overall reliability), Alaska Airlines, and JetBlue.

  3. The Points Guy (TPG) Best U.S. Airlines Report (2023): TPG uses data-driven analysis looking at timeliness, cancellations, baggage, customer satisfaction, and loyalty programs.

    • Overall Best: Delta Air Lines
    • Followed by: Alaska Airlines, United Airlines, American Airlines, Southwest Airlines.

  4. Skytrax World Airline Awards (Global, but includes US airlines): While global, this gives a sense of how US carriers stack up internationally based on customer votes.

    • Delta Air Lines is usually the highest-ranked US airline in these global awards, often named “Best Airline in North America.”

Common Themes & Key Takeaways:

  • Delta Air Lines: Consistently ranks at or near the top in most comprehensive rankings, particularly for operational reliability and overall customer experience.
  • Southwest Airlines: Often scores well for customer service and its unique value proposition (e.g., free checked bags), though it faced significant operational challenges in late 2022/early 2023 that impacted some rankings.
  • Alaska Airlines: Frequently a strong performer, known for good customer service and a loyal following.
  • JetBlue Airways: Often praised for its in-flight experience and customer service, especially in premium cabins.
  • United Airlines & American Airlines: As two of the largest carriers, they are usually in the middle of the pack, with improvements in certain areas.

To give you the best information, what’s most important to you in an airline?

  • On-time performance?
  • Price?
  • Customer service?
  • In-flight comfort?
  • Baggage handling?
  • Loyalty program?

Knowing your priorities can help narrow down which airline might be “best” for your specific needs!